FAQ
Is there a long-term lease?
No, the rental agreement is month-to-month. We have No security deposits, No required fees, and No cancelation fee.
When is my rental fee due?
Your rent is due monthly on the same day of the month that you rented it. If payment is not received by the end of the day on the 5th day after your due date , a late fee of $15 is assessed, and your unit will be over locked.
Will I receive a monthly "bill"?
We do not send a monthly bill. If you need to have an actual paper bill mailed to you we can accommodate that request if asked
What forms of payment do you accept?
We accept cash, check, and major credit cards. You may mail your payment, deliver it in person, or give us your credit card number via telephone.
What may I store?
You may store whatever you need or desire to as long as it is NOT flammable, explosive etc.
How tall / wide are your doors?
Door sizes vary by unit size and range from 3’8” to 11′ wide. Our doors are roll-up doors are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.
Do I need to provide my own lock?
Yes, you must provide your own lock. We do offer locks for sale, if you would like to purchase one.
Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks daily. When you move out you must remove your lock.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.
Are surveillance cameras monitored?
The cameras are recording video 24 hours a day but they are not constantly monitored. Management is not responsible for immediately responding to help if required.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by giving them the key to your unit. We will not allow anyone access to your unit if they do not have your key or you are not present.
Can I share access to the space with my family and coworkers?
Yes, you decide who may have access to your storage unit.
What if I or one of my guests damages my unit or another building or fixture on the property?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
How do I get my deposit back when I move out?
There is no deposit; your origination fee is non-refundable.
Can I get a refund?
It is a policy that our self-storage facility does not prorate rental payments for any partial months.
What are the office hours?
Office hours are 9am to 2pm Monday through Friday, 9am through noon on Saturday, and by appointment during closed hours.
What are the gate hours?
Gate access is 7 days a week, from 10pm to 6am
What happens if I lose the key to my storage unit?
You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your storage unit. In addition, we have locks for sale so you can replace the lock and have a new set of keys.